usage

How to Order

Please note that any transaction that is processed through J-goods is subject to the sales policy on J-goods, which takes precedence over the domestic sales policy of synthesizakkar.

Step1

Step 1

Please add the product(s) that you would like to purchase to the cart and complete the ordering process. Your order will then be notified from J-goods to synthesizakkar.

Step2

Step 2

Once the amount to be billed is determined by synthesizakkar, J-goods will email the information to the customer.

* If the payment is not made within seven (7) days of the billing date, the order will be cancelled. Also, The product is not secured until your payment is completed.

Step3

Step 3

After the payment by the customer has been completed, synthesizakkar will start the product shipment process.

* Please note that no request to change the recipient or shipping address can be accommodated after the payment for the product(s) has already been made.

Step4

Step 4

When synthesizakkar has shipped the product(s), J-goods will email the information to the customer.

* If any trouble arises after the product shipment, please let synthesizakkar know by using the inquiry form of J-goods.

payment

Payment Method

Available payment options that J-goods can offer are different for each original seller. At the moment, the following is the only payment option available for synthesizakkar.

delivery fee

Shipping Cost

Range AsiaNorth & Middle America
Middle East
Oceania
EuropeSouth America
Africa
Because synthesizakkar, the seller, has not specified their international shipping charges, we are unable to provide you with the shipping charge list at the moment. Therefore, the shipping charge information will only become available when the billing amount from synthesizakkar is decided. However, please rest assured that the customer is not required to proceed with the payment if the amount of shipping charge does not meet its approval after reviewing the billing amount.
Range AsiaNorth & Middle America
Europe
Oceania
South America
Africa
Because synthesizakkar, the seller, has not specified their international shipping charges, we are unable to provide you with the shipping charge list at the moment. Therefore, the shipping charge information will only become available when the billing amount from synthesizakkar is decided. However, please rest assured that the customer is not required to proceed with the payment if the amount of shipping charge does not meet its approval after reviewing the billing amount.
Range AsiaNorth & Middle America
Europe
Oceania
South America
Africa
1 g 100 g 530 JPY 550 JPY 570 JPY
101 g 200 g 580 JPY 620 JPY 660 JPY
201 g 300 g 630 JPY 690 JPY 750 JPY
301 g 400 g 700 JPY 780 JPY 860 JPY
401 g 500 g 770 JPY 870 JPY 970 JPY
501 g 600 g 840 JPY 960 JPY 1,080 JPY
601 g 700 g 910 JPY 1,050 JPY 1,190 JPY
701 g 800 g 980 JPY 1,140 JPY 1,300 JPY
801 g 900 g 1,050 JPY 1,230 JPY 1,410 JPY
901 g 1,000 g 1,120 JPY 1,320 JPY 1,520 JPY
1,001 g 1,250 g 1,340 JPY 1,590 JPY 1,840 JPY
1,251 g 1,500 g 1,560 JPY 1,860 JPY 2,160 JPY
1,501 g 1,750 g 1,780 JPY 2,130 JPY 2,480 JPY
1,751 g 2,000 g 2,000 JPY 2,400 JPY 2,800 JPY
Range East AsiaSoutheast Asia
South Asia
North & Middle America
Europe
Oceania
Middle East
South America
Africa
Because synthesizakkar, the seller, has not specified their international shipping charges, we are unable to provide you with the shipping charge list at the moment. Therefore, the shipping charge information will only become available when the billing amount from synthesizakkar is decided. However, please rest assured that the customer is not required to proceed with the payment if the amount of shipping charge does not meet its approval after reviewing the billing amount.
Range East AsiaSoutheast Asia
South Asia
North & Middle America
Europe
Oceania
Middle East
South America
Africa
Because synthesizakkar, the seller, has not specified their international shipping charges, we are unable to provide you with the shipping charge list at the moment. Therefore, the shipping charge information will only become available when the billing amount from synthesizakkar is decided. However, please rest assured that the customer is not required to proceed with the payment if the amount of shipping charge does not meet its approval after reviewing the billing amount.
Range East AsiaSoutheast Asia
South Asia
North & Middle America
Europe
Oceania
Middle East
South America
Africa
Because synthesizakkar, the seller, has not specified their international shipping charges, we are unable to provide you with the shipping charge list at the moment. Therefore, the shipping charge information will only become available when the billing amount from synthesizakkar is decided. However, please rest assured that the customer is not required to proceed with the payment if the amount of shipping charge does not meet its approval after reviewing the billing amount.
Range AsiaNorth & Middle America
Middle East
Oceania
EuropeSouth America
Africa
Because synthesizakkar, the seller, has not specified their international shipping charges, we are unable to provide you with the shipping charge list at the moment. Therefore, the shipping charge information will only become available when the billing amount from synthesizakkar is decided. However, please rest assured that the customer is not required to proceed with the payment if the amount of shipping charge does not meet its approval after reviewing the billing amount.
Range AsiaNorth & Middle America
Middle East
Oceania
EuropeSouth America
Africa
Because synthesizakkar, the seller, has not specified their international shipping charges, we are unable to provide you with the shipping charge list at the moment. Therefore, the shipping charge information will only become available when the billing amount from synthesizakkar is decided. However, please rest assured that the customer is not required to proceed with the payment if the amount of shipping charge does not meet its approval after reviewing the billing amount.
Range AsiaNorth & Middle America
Middle East
Oceania
EuropeSouth America
Africa
Because synthesizakkar, the seller, has not specified their international shipping charges, we are unable to provide you with the shipping charge list at the moment. Therefore, the shipping charge information will only become available when the billing amount from synthesizakkar is decided. However, please rest assured that the customer is not required to proceed with the payment if the amount of shipping charge does not meet its approval after reviewing the billing amount.
Range AsiaNorth & Middle America
Middle East
Oceania
EuropeSouth America
Africa
Because synthesizakkar, the seller, has not specified their international shipping charges, we are unable to provide you with the shipping charge list at the moment. Therefore, the shipping charge information will only become available when the billing amount from synthesizakkar is decided. However, please rest assured that the customer is not required to proceed with the payment if the amount of shipping charge does not meet its approval after reviewing the billing amount.
Range AsiaNorth & Middle America
Middle East
Oceania
EuropeSouth America
Africa
Because synthesizakkar, the seller, has not specified their international shipping charges, we are unable to provide you with the shipping charge list at the moment. Therefore, the shipping charge information will only become available when the billing amount from synthesizakkar is decided. However, please rest assured that the customer is not required to proceed with the payment if the amount of shipping charge does not meet its approval after reviewing the billing amount.
service fee

Handling Charge

Total Amount of Merch Fee
1 JPY 3,000 JPY 50 JPY
3,001 JPY 10,000 JPY 0 JPY
delivery countries fee

Shipping Country

notice

Sales Policy

ask

Inquiry

Regarding inquiry about transactions, please contact synthesizakkar directly using a message feature on the page of order details. On the other hand, please ask J-goods about inquiry after shipment using a contact form on the website.

cancel

Order Cancellation and Product Return

Once the payment has been made, we cannot accommodate any customer request to cancel the order or accept the return of the product(s) under any circumstances.
If any customer wishes to cancel its order, there is no particular order cancellation procedure that needs to be followed. The order will be automatically deleted from the order list after seven (7) days of the billing date.

damage

Product Damage Caused in Transit

In the event of the ordered product(s) getting damaged while in transit, please submit the damage report to the transporter and then notify J-goods immediately.
As soon as the transporter certifies that the damage to the product(s) was indeed caused in transit, we will initiate the refund process. In this case, the maximum amount of refund that can be made will be the sum of the price of the product(s) as indicated on the shipping tag and the shipping cost that has been paid by the customer.
The refund process may take up to around one (1) month. Also, there are rare cases where the refund cannot be made in cash due to certain payment methods used, refund deadline, etc. In such cases, the refund will be made in J-goods points.

wrong item

Receipt of Defective or Wrong Product(s)

In the event the customer receives any defective product(s) or product(s) that are different from those that it had ordered, it should notify the case to J-goods within three (3) days of the receipt of the product(s) and send back the product(s) to synthesizakkar at the address shown on the shipping tag.
As soon as the customer’s claim is verified by synthesizakkar, we will initiate the refund process. In this case, the maximum amount of refund that can be made will be the sum of the price of the product(s) and the shipping cost that has been paid by the customer.
There are rare cases where the refund cannot be made in cash due to certain payment methods used, refund deadline, etc. In such cases, the refund will be made in J-goods points.
We also sincerely ask for the customers’ understanding that the shipping cost needs to be covered by them when returning the product(s) in such cases as described above, due to the nature of the service that we provide.

stock

Product Inventory

Because synthesizakkar‘s products in inventory that are offered for sale at J-goods are also simultaneously offered at several other EC sites, they may not be secured in some cases even after the ordering has been completed. J-goods will notify the customers in such event.

price

Price of the Product(s) Being Shipped

If the customer wants a certain amount displayed on the shipping tag as the price of the product(s) being shipped, the request can be submitted during the payment process. However, while the request may be submitted, synthesizakkar will have the right to finally decide which amount should be put on the shipping tag.
In addition, even if such request is accommodated by synthesizakkar, the amount of the premium of the insurance to be put on the product(s) being shipped will be calculated and billed based on the actual sales price. No request other than that on the product price to be displayed on the shipping tag will be accepted under any circumstances.

delivery

Shipping Method

We cannot accept any customer request as to the shipping method. In addition, we are unable to accept any request on the number of packages the products should be shipped in or how they should be packed. Please note that even after your payment is completed, the shipping method can be changed depending on the type of ordered products and the area to deliver.
*Any products that have been ordered will be directly shipped from the seller synthesizakkar to the customers overseas.

shipping date

Date and Time of Shipment

We are unable to accept any customer request as to the date and time of the shipment or delivery of the product(s).
In addition, if the order being placed includes any pre-ordered product prior to its commercial release or out-of-stock product that will be procured from elsewhere based on the order, the order will not be shipped until all products are procured.
Please also note that such order may be shipped in multiple installments at the discretion of synthesizakkar in rare cases.

settlement date

Timing of Payment Settlement

synthesizakkar will determine the billing amount after reviewing each order, checking on the availability of the ordered product(s) in inventory, and the international shipping cost.
When the finalized amount is billed by J-goods through email, please go to the order detail page on My Page and complete the payment process.

fee

Expenses

When any international shipping cost, transportation insurance premium, or other fees need to be charged, the information will be made available at the billing information screen for the customers to review before completing the payment process.

point

Coupons and Points

No coupons or points that are offered at synthesizakkar‘s other websites will be offered in synthesizakkar‘s overseas sales transaction being processed through J-goods.

discount

Discount

No discount that is offered at synthesizakkar‘s other websites will be offered in synthesizakkar‘s overseas sales transaction being processed through J-goods.

warranty

Warranty

No warranty that is offered by synthesizakkar for its domestically sold products will be offered for synthesizakkar‘s products that are sold overseas through J-goods.

shipping fee

Shipping Cost

Please note that the amount of the international shipping cost that is indicated by synthesizakkar during the payment process may change after the payment has been completed.

customs

Customs Duties

Tax and other fees may be charged on imported products depending on the destination country.
In such case, the recipients of the products are financially responsible and therefore need to pay them in accordance with the instructions of the transporter.
As the rules that determine the amount of such tax and other fees differ from country to country, neither synthesizakkar nor J-goods is in a position to answer any customer inquiry on this topic.
We ask the customers to make a direct inquiry to their nearest customs office.

customs office

Customs Office

The items that are prohibited from exportation or importation are different for each destination country. Therefore, we ask the customers to check international trade-related websites or contact the nearest customs office on their own.
If any product that has been shipped by synthesizakkar turns out to be an item that is prohibited from exportation or importation in the destination country and is confiscated or disposed of by the customs office or is returned to synthesizakkar, the customer shall be solely responsible, and no refund will be provided to the customer.

company

About Us

Company synthesizakkar
Address 1594-102 minamikomatsu,Otsu-shi Shiga 520-0502 Japan
Store synthesizakkar
Manager sanshiro goya