usage

How to Order

Please note that any transaction that is processed through J-goods is subject to the sales policy on J-goods, which takes precedence over the domestic sales policy of Gallery Bien.

Step1

Step 1

Please add the product(s) that you would like to purchase to the cart and complete the ordering process. Your order will then be notified from J-goods to Gallery Bien.

Step2

Step 2

Once the amount to be billed is determined by Gallery Bien, J-goods will email the information to the customer.

* If the payment is not made within seven (7) days of the billing date, the order will be cancelled. Also, The product is not secured until your payment is completed.

Step3

Step 3

After the payment by the customer has been completed, Gallery Bien will start the product shipment process.

* Please note that no request to change the recipient or shipping address can be accommodated after the payment for the product(s) has already been made.

Step4

Step 4

When Gallery Bien has shipped the product(s), J-goods will email the information to the customer.

* If any trouble arises after the product shipment, please let Gallery Bien know by using the inquiry form of J-goods.

payment

Payment Method

Available payment options that J-goods can offer are different for each original seller. At the moment, the following is the only payment option available for Gallery Bien.

Paypal
delivery fee

Shipping Cost

Range AsiaNorth & Middle America
Middle East
Oceania
EuropeSouth America
Africa
1 g 500 g 1,400 JPY 2,000 JPY 2,200 JPY 2,400 JPY
501 g 600 g 1,540 JPY 2,180 JPY 2,400 JPY 2,740 JPY
601 g 700 g 1,680 JPY 2,360 JPY 2,600 JPY 3,080 JPY
701 g 800 g 1,820 JPY 2,540 JPY 2,800 JPY 3,420 JPY
801 g 900 g 1,960 JPY 2,720 JPY 3,000 JPY 3,760 JPY
901 g 1,000 g 2,100 JPY 2,900 JPY 3,200 JPY 4,100 JPY
1,001 g 1,250 g 2,400 JPY 3,300 JPY 3,650 JPY 4,900 JPY
1,251 g 1,500 g 2,700 JPY 3,700 JPY 4,100 JPY 5,700 JPY
1,501 g 1,750 g 3,000 JPY 4,100 JPY 4,550 JPY 6,500 JPY
1,751 g 2,000 g 3,300 JPY 4,500 JPY 5,000 JPY 7,300 JPY
2,001 g 2,500 g 3,800 JPY 5,200 JPY 5,800 JPY 8,800 JPY
2,501 g 3,000 g 4,300 JPY 5,900 JPY 6,600 JPY 10,300 JPY
3,001 g 3,500 g 4,800 JPY 6,600 JPY 7,400 JPY 11,800 JPY
3,501 g 4,000 g 5,300 JPY 7,300 JPY 8,200 JPY 13,300 JPY
4,001 g 4,500 g 5,800 JPY 8,000 JPY 9,000 JPY 14,800 JPY
4,501 g 5,000 g 6,300 JPY 8,700 JPY 9,800 JPY 16,300 JPY
5,001 g 5,500 g 6,800 JPY 9,400 JPY 10,600 JPY 17,800 JPY
5,501 g 6,000 g 7,300 JPY 10,100 JPY 11,400 JPY 19,300 JPY
6,001 g 7,000 g 8,100 JPY 11,200 JPY 12,700 JPY 21,400 JPY
7,001 g 8,000 g 8,900 JPY 12,300 JPY 14,000 JPY 23,500 JPY
8,001 g 9,000 g 9,700 JPY 13,400 JPY 15,300 JPY 25,600 JPY
9,001 g 10,000 g 10,500 JPY 14,500 JPY 16,600 JPY 27,700 JPY
10,001 g 11,000 g 11,300 JPY 15,600 JPY 17,900 JPY 29,800 JPY
11,001 g 12,000 g 12,100 JPY 16,700 JPY 19,200 JPY 31,900 JPY
12,001 g 13,000 g 12,900 JPY 17,800 JPY 20,500 JPY 34,000 JPY
13,001 g 14,000 g 13,700 JPY 18,900 JPY 21,800 JPY 36,100 JPY
14,001 g 15,000 g 14,500 JPY 20,000 JPY 23,100 JPY 38,200 JPY
15,001 g 16,000 g 15,300 JPY 21,100 JPY 24,400 JPY 40,300 JPY
16,001 g 17,000 g 16,100 JPY 22,200 JPY 25,700 JPY 42,400 JPY
17,001 g 18,000 g 16,900 JPY 23,300 JPY 27,000 JPY 44,500 JPY
18,001 g 19,000 g 17,700 JPY 24,400 JPY 28,300 JPY 46,600 JPY
19,001 g 20,000 g 18,500 JPY 25,500 JPY 29,600 JPY 48,700 JPY
20,001 g 21,000 g 19,300 JPY 26,600 JPY 30,900 JPY 50,800 JPY
21,001 g 22,000 g 20,100 JPY 27,700 JPY 32,200 JPY 52,900 JPY
22,001 g 23,000 g 20,900 JPY 28,800 JPY 33,500 JPY 55,000 JPY
23,001 g 24,000 g 21,700 JPY 29,900 JPY 34,800 JPY 57,100 JPY
24,001 g 25,000 g 22,500 JPY 31,000 JPY 36,100 JPY 59,200 JPY
25,001 g 26,000 g 23,300 JPY 32,100 JPY 37,400 JPY 61,300 JPY
26,001 g 27,000 g 24,100 JPY 33,200 JPY 38,700 JPY 63,400 JPY
27,001 g 28,000 g 24,900 JPY 34,300 JPY 40,000 JPY 65,500 JPY
28,001 g 29,000 g 25,700 JPY 35,400 JPY 41,300 JPY 67,600 JPY
29,001 g 30,000 g 26,500 JPY 36,500 JPY 42,600 JPY 69,700 JPY
Range AsiaNorth & Middle America
Europe
Oceania
South America
Africa
Because Gallery Bien, the seller, has not specified their international shipping charges, we are unable to provide you with the shipping charge list at the moment. Therefore, the shipping charge information will only become available when the billing amount from Gallery Bien is decided. However, please rest assured that the customer is not required to proceed with the payment if the amount of shipping charge does not meet its approval after reviewing the billing amount.
Range East AsiaSoutheast Asia
South Asia
North & Middle America
Europe
Oceania
Middle East
South America
Africa
Because Gallery Bien, the seller, has not specified their international shipping charges, we are unable to provide you with the shipping charge list at the moment. Therefore, the shipping charge information will only become available when the billing amount from Gallery Bien is decided. However, please rest assured that the customer is not required to proceed with the payment if the amount of shipping charge does not meet its approval after reviewing the billing amount.
Range East AsiaSoutheast Asia
South Asia
North & Middle America
Europe
Oceania
Middle East
South America
Africa
Because Gallery Bien, the seller, has not specified their international shipping charges, we are unable to provide you with the shipping charge list at the moment. Therefore, the shipping charge information will only become available when the billing amount from Gallery Bien is decided. However, please rest assured that the customer is not required to proceed with the payment if the amount of shipping charge does not meet its approval after reviewing the billing amount.
Range East AsiaSoutheast Asia
South Asia
North & Middle America
Europe
Oceania
Middle East
South America
Africa
Because Gallery Bien, the seller, has not specified their international shipping charges, we are unable to provide you with the shipping charge list at the moment. Therefore, the shipping charge information will only become available when the billing amount from Gallery Bien is decided. However, please rest assured that the customer is not required to proceed with the payment if the amount of shipping charge does not meet its approval after reviewing the billing amount.
Range AsiaNorth & Middle America
Middle East
Oceania
EuropeSouth America
Africa
Because Gallery Bien, the seller, has not specified their international shipping charges, we are unable to provide you with the shipping charge list at the moment. Therefore, the shipping charge information will only become available when the billing amount from Gallery Bien is decided. However, please rest assured that the customer is not required to proceed with the payment if the amount of shipping charge does not meet its approval after reviewing the billing amount.
Range AsiaNorth & Middle America
Middle East
Oceania
EuropeSouth America
Africa
Because Gallery Bien, the seller, has not specified their international shipping charges, we are unable to provide you with the shipping charge list at the moment. Therefore, the shipping charge information will only become available when the billing amount from Gallery Bien is decided. However, please rest assured that the customer is not required to proceed with the payment if the amount of shipping charge does not meet its approval after reviewing the billing amount.
Range AsiaNorth & Middle America
Middle East
Oceania
EuropeSouth America
Africa
Because Gallery Bien, the seller, has not specified their international shipping charges, we are unable to provide you with the shipping charge list at the moment. Therefore, the shipping charge information will only become available when the billing amount from Gallery Bien is decided. However, please rest assured that the customer is not required to proceed with the payment if the amount of shipping charge does not meet its approval after reviewing the billing amount.
Range AsiaNorth & Middle America
Middle East
Oceania
EuropeSouth America
Africa
Because Gallery Bien, the seller, has not specified their international shipping charges, we are unable to provide you with the shipping charge list at the moment. Therefore, the shipping charge information will only become available when the billing amount from Gallery Bien is decided. However, please rest assured that the customer is not required to proceed with the payment if the amount of shipping charge does not meet its approval after reviewing the billing amount.
Range AsiaNorth & Middle America
Middle East
Oceania
EuropeSouth America
Africa
Because Gallery Bien, the seller, has not specified their international shipping charges, we are unable to provide you with the shipping charge list at the moment. Therefore, the shipping charge information will only become available when the billing amount from Gallery Bien is decided. However, please rest assured that the customer is not required to proceed with the payment if the amount of shipping charge does not meet its approval after reviewing the billing amount.
service fee delivery countries fee

Shipping Country

notice

Sales Policy

ask

Inquiry

If there is any inquiry that concerns international transaction, please feel free to aks J-goods by using the inquiry form of J-goods. The seller Gallery Bien does not directly respond to any inquiry made by overseas customer.

cancel

Order Cancellation and Product Return

Once the payment has been made, we cannot accommodate any customer request to cancel the order or accept the return of the product(s) under any circumstances.
If any customer wishes to cancel its order, there is no particular order cancellation procedure that needs to be followed. The order will be automatically deleted from the order list after seven (7) days of the billing date.

damage

Product Damage Caused in Transit

In the event of the ordered product(s) getting damaged while in transit, please submit the damage report to the transporter and then notify J-goods immediately.
As soon as the transporter certifies that the damage to the product(s) was indeed caused in transit, we will initiate the refund process. In this case, the maximum amount of refund that can be made will be the sum of the price of the product(s) as indicated on the shipping tag and the shipping cost that has been paid by the customer.
The refund process may take up to around one (1) month. Also, there are rare cases where the refund cannot be made in cash due to certain payment methods used, refund deadline, etc. In such cases, the refund will be made in J-goods points.

wrong item

Receipt of Defective or Wrong Product(s)

In the event the customer receives any defective product(s) or product(s) that are different from those that it had ordered, it should notify the case to J-goods within three (3) days of the receipt of the product(s) and send back the product(s) to Gallery Bien at the address shown on the shipping tag.
As soon as the customer’s claim is verified by Gallery Bien, we will initiate the refund process. In this case, the maximum amount of refund that can be made will be the sum of the price of the product(s) and the shipping cost that has been paid by the customer.
There are rare cases where the refund cannot be made in cash due to certain payment methods used, refund deadline, etc. In such cases, the refund will be made in J-goods points.
We also sincerely ask for the customers’ understanding that the shipping cost needs to be covered by them when returning the product(s) in such cases as described above, due to the nature of the service that we provide.

payment

Recipient of Payment

Any payment that is made will be directly remitted from the customer’s bank account to Gallery Bien‘s bank account. Therefore, J-goods will not be involved in the transfer of the money under any circumstances.

stock

Product Inventory

Because Gallery Bien‘s products in inventory that are offered for sale at J-goods are also simultaneously offered at several other EC sites, they may not be secured in some cases even after the ordering has been completed. J-goods will notify the customers in such event.

price

Price of the Product(s) Being Shipped

If the customer wants a certain amount displayed on the shipping tag as the price of the product(s) being shipped, the request can be submitted during the payment process. However, while the request may be submitted, Gallery Bien will have the right to finally decide which amount should be put on the shipping tag.
In addition, even if such request is accommodated by Gallery Bien, the amount of the premium of the insurance to be put on the product(s) being shipped will be calculated and billed based on the actual sales price. No request other than that on the product price to be displayed on the shipping tag will be accepted under any circumstances.

delivery

Shipping Method

We cannot accept any customer request as to the shipping method. In addition, we are unable to accept any request on the number of packages the products should be shipped in or how they should be packed. Please note that even after your payment is completed, the shipping method can be changed depending on the type of ordered products and the area to deliver.
*Any products that have been ordered will be directly shipped from the seller Gallery Bien to the customers overseas.

shipping date

Date and Time of Shipment

We are unable to accept any customer request as to the date and time of the shipment or delivery of the product(s).
In addition, if the order being placed includes any pre-ordered product prior to its commercial release or out-of-stock product that will be procured from elsewhere based on the order, the order will not be shipped until all products are procured.
Please also note that such order may be shipped in multiple installments at the discretion of Gallery Bien in rare cases.

settlement date

Timing of Payment Settlement

Gallery Bien will determine the billing amount after reviewing each order, checking on the availability of the ordered product(s) in inventory, and the international shipping cost.
When the finalized amount is billed by J-goods through email, please go to the order detail page on My Page and complete the payment process.

fee

Expenses

When any international shipping cost, transportation insurance premium, or other fees need to be charged, the information will be made available at the billing information screen for the customers to review before completing the payment process.

point

Coupons and Points

No coupons or points that are offered at Gallery Bien‘s other websites will be offered in Gallery Bien‘s overseas sales transaction being processed through J-goods.

discount

Discount

No discount that is offered at Gallery Bien‘s other websites will be offered in Gallery Bien‘s overseas sales transaction being processed through J-goods.

warranty

Warranty

No warranty that is offered by Gallery Bien for its domestically sold products will be offered for Gallery Bien‘s products that are sold overseas through J-goods.

shipping fee

Shipping Cost

Please note that the amount of the international shipping cost that is indicated by Gallery Bien during the payment process may change after the payment has been completed.

customs

Customs Duties

Tax and other fees may be charged on imported products depending on the destination country.
In such case, the recipients of the products are financially responsible and therefore need to pay them in accordance with the instructions of the transporter.
As the rules that determine the amount of such tax and other fees differ from country to country, neither Gallery Bien nor J-goods is in a position to answer any customer inquiry on this topic.
We ask the customers to make a direct inquiry to their nearest customs office.

customs office

Customs Office

The items that are prohibited from exportation or importation are different for each destination country. Therefore, we ask the customers to check international trade-related websites or contact the nearest customs office on their own.
If any product that has been shipped by Gallery Bien turns out to be an item that is prohibited from exportation or importation in the destination country and is confiscated or disposed of by the customs office or is returned to Gallery Bien, the customer shall be solely responsible, and no refund will be provided to the customer.

company

About Us

Company Bien
Address Tsuruya Bldg.2F Fukiage 1-3-13 Ise-shi Mie 5160073 Japan
Store Gallery Bien
Manager Mitsuru Kuru
Antique Dealer's Licence