Sales Policy
ask
Inquiry
Regarding inquiry about transactions, please contact nishijin no itoya directly using a message feature on the page of order details. On the other hand, please ask J-goods about inquiry after shipment using a contact form on the website.
cancel
Order Cancellation and Product Return
Once the payment has been made, we cannot accommodate any customer request to cancel the order or accept
the return of the product(s) under any circumstances.
If any customer wishes to cancel its order, there is no particular order cancellation procedure that
needs to be followed. The order will be automatically deleted from the order list after seven (7) days
of the billing date.
damage
Product Damage Caused in Transit
In the event of the ordered product(s) getting damaged while in transit, please submit the damage report
to the transporter and then notify J-goods immediately.
As soon as the transporter certifies that the damage to the product(s) was indeed caused in transit, we
will initiate the refund process. In this case, the maximum amount of refund that can be made will be
the sum of the price of the product(s) as indicated on the shipping tag and the shipping cost that has
been paid by the customer.
The refund process may take up to around one (1) month. Also, there are rare cases where the refund
cannot be made in cash due to certain payment methods used, refund deadline, etc. In such cases, the
refund will be made in J-goods points.
wrong item
Receipt of Defective or Wrong Product(s)
In the event the customer receives any defective product(s) or product(s) that are different from those
that it had ordered, it should notify the case to J-goods within three (3) days of the receipt of the
product(s) and send back the product(s) to nishijin no itoya at the address shown on the
shipping tag.
As soon as the customer’s claim is verified by nishijin no itoya, we will initiate the refund
process. In this case, the maximum amount of refund that can be made will be the sum of the price of the
product(s) and the shipping cost that has been paid by the customer.
There are rare cases where the refund cannot be made in cash due to certain payment methods used, refund
deadline, etc. In such cases, the refund will be made in J-goods points.
We also sincerely ask for the customers’ understanding that the shipping cost needs to be covered by
them when returning the product(s) in such cases as described above, due to the nature of the service
that we provide.
stock
Product Inventory
Because nishijin no itoya‘s products in inventory that are offered for sale at J-goods are also
simultaneously offered at several other EC sites, they may not be secured in some cases even after the
ordering has been completed. J-goods will notify the customers in such event.
delivery
Shipping Method
We cannot accept any customer request as to the shipping method. In addition, we are unable to accept
any request on the number of packages the products should be shipped in or how they should be
packed. Please note that even after your payment is completed, the shipping method can be changed
depending on the type of ordered products and the area to deliver.
*Any products that have been ordered will be directly shipped from the seller nishijin no itoya to the customers overseas.
shipping date
Date and Time of Shipment
We are unable to accept any customer request as to the date and time of the shipment or delivery of the
product(s).
In addition, if the order being placed includes any pre-ordered product prior to its commercial release
or out-of-stock product that will be procured from elsewhere based on the order, the order will not be
shipped until all products are procured.
Please also note that such order may be shipped in multiple installments at the discretion
of nishijin no itoya in rare cases.
settlement date
Timing of Payment Settlement
nishijin no itoya will determine the billing amount after reviewing each order, checking on the
availability of the ordered product(s) in inventory, and the international shipping cost.
When the finalized amount is billed by J-goods through email, please go to the order detail page on My
Page and complete the payment process.
fee
Expenses
When any international shipping cost, transportation insurance premium, or other fees need to be
charged, the information will be made available at the billing information screen for the customers to
review before completing the payment process.
point
Coupons and Points
No coupons or points that are offered at nishijin no itoya‘s other websites will be offered
in nishijin no itoya‘s overseas sales transaction being processed through J-goods.
discount
Discount
No discount that is offered at nishijin no itoya‘s other websites will be offered
in nishijin no itoya‘s overseas sales transaction being processed through J-goods.
warranty
Warranty
No warranty that is offered by nishijin no itoya for its domestically sold products will be
offered for nishijin no itoya‘s products that are sold overseas through J-goods.
shipping fee
Shipping Cost
Please note that the amount of the international shipping cost that is indicated
by nishijin no itoya during the payment process may change after the payment has been completed.
customs
Customs Duties
Tax and other fees may be charged on imported products depending on the destination country.
In such case, the recipients of the products are financially responsible and therefore need to pay them
in accordance with the instructions of the transporter.
As the rules that determine the amount of such tax and other fees differ from country to country,
neither nishijin no itoya nor J-goods is in a position to answer any customer inquiry on this
topic.
We ask the customers to make a direct inquiry to their nearest customs office.
customs office
Customs Office
The items that are prohibited from exportation or importation are different for each destination
country. Therefore, we ask the customers to check international trade-related websites or contact the
nearest customs office on their own.
If any product that has been shipped by nishijin no itoya turns out to be an item that is
prohibited from exportation or importation in the destination country and is confiscated or disposed of
by the customs office or is returned to nishijin no itoya, the customer shall be solely
responsible, and no refund will be provided to the customer.