usage

How to Order

Please note that any transaction that is processed through J-goods is subject to the sales policy on J-goods, which takes precedence over the domestic sales policy of nishijin no itoya.

Step1

Step 1

Please add the product(s) that you would like to purchase to the cart and complete the ordering process. Your order will then be notified from J-goods to nishijin no itoya.

Step2

Step 2

Once the amount to be billed is determined by nishijin no itoya, J-goods will email the information to the customer.

* If the payment is not made within seven (7) days of the billing date, the order will be cancelled. Also, The product is not secured until your payment is completed.

Step3

Step 3

After the payment by the customer has been completed, nishijin no itoya will start the product shipment process.

* Please note that no request to change the recipient or shipping address can be accommodated after the payment for the product(s) has already been made.

Step4

Step 4

When nishijin no itoya has shipped the product(s), J-goods will email the information to the customer.

* If any trouble arises after the product shipment, please let nishijin no itoya know by using the inquiry form of J-goods.

payment

Payment Method

Available payment options that J-goods can offer are different for each original seller. At the moment, the following is the only payment option available for nishijin no itoya.

delivery fee

Shipping Cost

Range AsiaNorth & Middle America
Middle East
Oceania
EuropeSouth America
Africa
1 g 500 g
1,400 JPY 2,400 JPY 2,450 JPY 2,400 JPY
501 g 600 g
1,540 JPY 2,660 JPY 2,700 JPY 2,740 JPY
601 g 700 g
1,680 JPY 2,920 JPY 2,950 JPY 3,080 JPY
701 g 800 g
1,820 JPY 3,180 JPY 3,200 JPY 3,420 JPY
801 g 900 g
1,960 JPY 3,440 JPY 3,450 JPY 3,760 JPY
901 g 1,000 g
2,100 JPY 3,700 JPY 3,700 JPY 4,100 JPY
1,001 g 1,250 g
2,400 JPY 4,340 JPY 4,300 JPY 4,900 JPY
1,251 g 1,500 g
2,700 JPY 4,900 JPY 4,850 JPY 5,700 JPY
1,501 g 1,750 g
3,000 JPY 5,540 JPY 5,450 JPY 6,500 JPY
1,751 g 2,000 g
3,300 JPY 6,100 JPY 6,000 JPY 7,300 JPY
2,001 g 2,500 g
3,800 JPY 7,200 JPY 7,050 JPY 8,800 JPY
2,501 g 3,000 g
4,300 JPY 8,300 JPY 8,100 JPY 10,300 JPY
3,001 g 3,500 g
4,800 JPY 9,400 JPY 9,150 JPY 11,800 JPY
3,501 g 4,000 g
5,300 JPY 10,500 JPY 10,200 JPY 13,300 JPY
4,001 g 4,500 g
5,800 JPY 11,600 JPY 11,250 JPY 14,800 JPY
4,501 g 5,000 g
6,300 JPY 12,700 JPY 12,300 JPY 16,300 JPY
5,001 g 5,500 g
6,800 JPY 13,800 JPY 13,350 JPY 17,800 JPY
5,501 g 6,000 g
7,300 JPY 14,900 JPY 14,400 JPY 19,300 JPY
6,001 g 7,000 g
8,100 JPY 16,800 JPY 16,200 JPY 21,400 JPY
7,001 g 8,000 g
8,900 JPY 18,700 JPY 18,000 JPY 23,500 JPY
8,001 g 9,000 g
9,700 JPY 20,600 JPY 19,800 JPY 25,600 JPY
9,001 g 10,000 g
10,500 JPY 22,500 JPY 21,600 JPY 27,700 JPY
10,001 g 11,000 g
11,300 JPY 24,400 JPY 23,400 JPY 29,800 JPY
11,001 g 12,000 g
12,100 JPY 26,300 JPY 25,200 JPY 31,900 JPY
12,001 g 13,000 g
12,900 JPY 28,200 JPY 27,000 JPY 34,000 JPY
13,001 g 14,000 g
13,700 JPY 30,100 JPY 28,800 JPY 36,100 JPY
14,001 g 15,000 g
14,500 JPY 32,000 JPY 30,600 JPY 38,200 JPY
15,001 g 16,000 g
15,300 JPY 33,900 JPY 32,400 JPY 40,300 JPY
16,001 g 17,000 g
16,100 JPY 35,800 JPY 34,200 JPY 42,400 JPY
17,001 g 18,000 g
16,900 JPY 37,700 JPY 36,000 JPY 44,500 JPY
18,001 g 19,000 g
17,700 JPY 39,600 JPY 37,800 JPY 46,600 JPY
19,001 g 20,000 g
18,500 JPY 41,500 JPY 39,600 JPY 48,700 JPY
20,001 g 21,000 g
19,300 JPY 43,400 JPY 41,400 JPY 50,800 JPY
21,001 g 22,000 g
20,100 JPY 45,300 JPY 43,200 JPY 52,900 JPY
22,001 g 23,000 g
20,900 JPY 47,200 JPY 45,000 JPY 55,000 JPY
23,001 g 24,000 g
21,700 JPY 49,100 JPY 46,800 JPY 57,100 JPY
24,001 g 25,000 g
22,500 JPY 51,000 JPY 48,600 JPY 59,200 JPY
25,001 g 26,000 g
23,300 JPY 52,900 JPY 50,400 JPY 61,300 JPY
26,001 g 27,000 g
24,100 JPY 54,800 JPY 52,200 JPY 63,400 JPY
27,001 g 28,000 g
24,900 JPY 56,700 JPY 54,000 JPY 65,500 JPY
28,001 g 29,000 g
25,700 JPY 58,600 JPY 55,800 JPY 67,600 JPY
29,001 g 30,000 g
26,500 JPY 60,500 JPY 57,600 JPY 69,700 JPY
service fee

Handling Charge

Fee : 1,000 JPY
delivery countries fee

Shipping Country

notice

Sales Policy

ask

Inquiry

Regarding inquiry about transactions, please contact nishijin no itoya directly using a message feature on the page of order details. On the other hand, please ask J-goods about inquiry after shipment using a contact form on the website.

cancel

Order Cancellation and Product Return

Once the payment has been made, we cannot accommodate any customer request to cancel the order or accept the return of the product(s) under any circumstances.
If any customer wishes to cancel its order, there is no particular order cancellation procedure that needs to be followed. The order will be automatically deleted from the order list after seven (7) days of the billing date.

damage

Product Damage Caused in Transit

In the event of the ordered product(s) getting damaged while in transit, please submit the damage report to the transporter and then notify J-goods immediately.
As soon as the transporter certifies that the damage to the product(s) was indeed caused in transit, we will initiate the refund process. In this case, the maximum amount of refund that can be made will be the sum of the price of the product(s) as indicated on the shipping tag and the shipping cost that has been paid by the customer.
The refund process may take up to around one (1) month. Also, there are rare cases where the refund cannot be made in cash due to certain payment methods used, refund deadline, etc. In such cases, the refund will be made in J-goods points.

wrong item

Receipt of Defective or Wrong Product(s)

In the event the customer receives any defective product(s) or product(s) that are different from those that it had ordered, it should notify the case to J-goods within three (3) days of the receipt of the product(s) and send back the product(s) to nishijin no itoya at the address shown on the shipping tag.
As soon as the customer’s claim is verified by nishijin no itoya, we will initiate the refund process. In this case, the maximum amount of refund that can be made will be the sum of the price of the product(s) and the shipping cost that has been paid by the customer.
There are rare cases where the refund cannot be made in cash due to certain payment methods used, refund deadline, etc. In such cases, the refund will be made in J-goods points.
We also sincerely ask for the customers’ understanding that the shipping cost needs to be covered by them when returning the product(s) in such cases as described above, due to the nature of the service that we provide.

stock

Product Inventory

Because nishijin no itoya‘s products in inventory that are offered for sale at J-goods are also simultaneously offered at several other EC sites, they may not be secured in some cases even after the ordering has been completed. J-goods will notify the customers in such event.

delivery

Shipping Method

We cannot accept any customer request as to the shipping method. In addition, we are unable to accept any request on the number of packages the products should be shipped in or how they should be packed. Please note that even after your payment is completed, the shipping method can be changed depending on the type of ordered products and the area to deliver.
*Any products that have been ordered will be directly shipped from the seller nishijin no itoya to the customers overseas.

shipping date

Date and Time of Shipment

We are unable to accept any customer request as to the date and time of the shipment or delivery of the product(s).
In addition, if the order being placed includes any pre-ordered product prior to its commercial release or out-of-stock product that will be procured from elsewhere based on the order, the order will not be shipped until all products are procured.
Please also note that such order may be shipped in multiple installments at the discretion of nishijin no itoya in rare cases.

settlement date

Timing of Payment Settlement

nishijin no itoya will determine the billing amount after reviewing each order, checking on the availability of the ordered product(s) in inventory, and the international shipping cost.
When the finalized amount is billed by J-goods through email, please go to the order detail page on My Page and complete the payment process.

fee

Expenses

When any international shipping cost, transportation insurance premium, or other fees need to be charged, the information will be made available at the billing information screen for the customers to review before completing the payment process.

point

Coupons and Points

No coupons or points that are offered at nishijin no itoya‘s other websites will be offered in nishijin no itoya‘s overseas sales transaction being processed through J-goods.

discount

Discount

No discount that is offered at nishijin no itoya‘s other websites will be offered in nishijin no itoya‘s overseas sales transaction being processed through J-goods.

warranty

Warranty

No warranty that is offered by nishijin no itoya for its domestically sold products will be offered for nishijin no itoya‘s products that are sold overseas through J-goods.

shipping fee

Shipping Cost

Please note that the amount of the international shipping cost that is indicated by nishijin no itoya during the payment process may change after the payment has been completed.

customs

Customs Duties

Tax and other fees may be charged on imported products depending on the destination country.
In such case, the recipients of the products are financially responsible and therefore need to pay them in accordance with the instructions of the transporter.
As the rules that determine the amount of such tax and other fees differ from country to country, neither nishijin no itoya nor J-goods is in a position to answer any customer inquiry on this topic.
We ask the customers to make a direct inquiry to their nearest customs office.

customs office

Customs Office

The items that are prohibited from exportation or importation are different for each destination country. Therefore, we ask the customers to check international trade-related websites or contact the nearest customs office on their own.
If any product that has been shipped by nishijin no itoya turns out to be an item that is prohibited from exportation or importation in the destination country and is confiscated or disposed of by the customs office or is returned to nishijin no itoya, the customer shall be solely responsible, and no refund will be provided to the customer.

company

About Us

Company Yoshikawa Trading Co.,Ltd
Address Kamigamo Sakurai-cyo 22-1 Kyoto-city Kita-ku Kyoto 603-8054 Japan
Store nishijin no itoya
Manager Koushiro Yoshikawa